What is the shipping cost?
Shipping cost is charged by the currier company. Once you will check out you will see the shipping charges there as it depends on distance. We make sure to keep it as low as possible to give you the best ever experience.
How much time it takes to arrive?
Our apparels are next to perfect. Be it in size, color or designs we work for the perfection at each step. Hence it takes little time. Also, the time is depended on the product you have orders. So once the order is placed, we will keep informing you via mail or text regularly in order to keep you updated.
Do I have to pay any additional money?
No all the taxes are included in the total bill amount. There are no extra charges than that except the shipping charges.
Can I change the shipping address?
Yes, you can. Log in to the account and then go to your “My account” page. You can change all the information from there only. Just in case if you want to change your address after order is done, you can immediately inform us within two days of time so that we can inform the currier company as they charge heavily if the address is relocated. After two days, extra charge shall be charged.
Can I track my order?
Yes you can track the order in your “my accounts” section only. However, we keep you informed about the updated address regularly. We give you the updates from order acceptance to the delivered because we understand you are eagerly waiting.
How many payment modes are available?
Since our products are custom made, we do not offer cash on delivery option. All the payments are taken online prior to the delivery. We accept debit cards, credit cards and net banking as well.
What is the guarantee for fit?
Keeping the struggle in mind that customer goes through in putting up the right measurement, we offer first alteration for free so that he can get used to it. Our fit is perfect as per the measurement given by you, so all you need is to give the right measurements and to help you with it, our designers are there too.
What is the process to claim first free alteration?
Within 7 days of product received, inform us via email. Then our designers contact you to take the accurate fit. You are requested to ship the original and unused garment as we keep a check on it too.
How many remakes can I get done?
On every order, we would not be able to provide you remake. Hence on every first order, we provide free alterations, after that it is chargeable. Also if the fault is at our end, we will consider it and replace the item for you without any excuses.
Can I be assured of the fit?
Guaranteed fit is what our USP and we put our best efforts to do the same. Hence you can be assured of the fit as per the measurements provided by you.